Frequently Asked Questions

Shipping

How long does delivery take?
NZ: 3-5 business days. AU: 5-10 days. International: 10-20 days.

Free shipping?
Yes! Free on all NZ orders over 100 NZD.

Returns

Return policy?
30-day returns on unused items in original packaging.

How to return?
Email shop@ivonharris.com with your order number.

Payment

Payment methods?
All major cards via Stripe. Apple Pay and Google Pay supported.

Is it secure?
Yes. Bank-level SSL encryption via Stripe.